Answers to common questions about our panels, delivery and installation.
For damp rooms, we recommend our water-resistant HDF panels with a special seal. They are available in natural stone and wood looks and withstand permanent humidity. Please note that the panels are not designed for direct water contact – professional sealing of the joints is required.
Delivery time within Germany is 3–5 working days after receipt of payment. Shipping is free for orders over €150, otherwise we charge a flat rate of €9.90. Bulky items such as large-format panels are charged separately – you will see the exact costs in the shopping cart.
Yes, you can request up to three free samples (approx. 20×30 cm) per order. The samples will be shipped within 2–3 working days. This way you can check the surface, color and feel in your own room before ordering a larger quantity.
Most of our panels can be cleaned with a dry or slightly damp microfiber cloth. Avoid aggressive cleaning agents, abrasives or steam cleaners – they can damage the surface. For stubborn stains, lukewarm water with a drop of mild dish soap is often sufficient.
Many of our panels are suitable for DIY installation, especially the models with a click system or adhesive backing. However, we recommend a professional company for large-scale projects or uneven walls. In our installation guide you will find step-by-step photos and tips for surface preparation.
Yes, we offer a manufacturer's warranty of 5 years from the date of purchase on all panels. The warranty covers material defects, color changes due to UV light and delamination. Damage caused by improper installation or mechanical impact is excluded. In the event of a warranty claim, please contact us by email.
Contact & Location
We are happy to advise you personally on your projects with decorative panels.
Do you have questions about our decorative panels or would you like personal advice? Leave us your contact details and your preferred time – we will call you back.
We will get back to you within 24 hours during regular business hours.
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